Shipping Policy

Shipping

Shipping Origin

All orders are shipped directly from Lacuna HQ in Cape Town, South Africa.

Delivery Timeframe

We aim to deliver your order within 10 - 21 days. However, delivery times may vary depending on your location, customs processing, and courier availability.

If there are any delays or changes to your expected delivery date, we will contact you directly to keep you informed.

Shipping Costs

Shipping costs are included in the product price—there are no additional charges at checkout for standard shipping.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor your shipment.

Customs & Import Duties

Please note that international orders may be subject to customs duties or import taxes depending on your country’s regulations. These charges are the responsibility of the customer.

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