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Privacy Policy

A legal disclaimer

1. Introduction

Welcome to Lacuna Kites UK,. This privacy policy explains how we collect, use, and protect your personal data when you visit or make a purchase from our website hosted on Wix.

2. Who We Are

Business Name: Lacuna Kites UK
Address: 60 Mill Road, Denmead, Hampshire, PO7 6PB
Email: sales@lacunakites.co.uk

Website: www.lacunakites.co.uk

3. What Data We Collect

We may collect the following personal data:

  • Name, email address, phone number

  • Shipping and billing address

  • Payment details (processed securely via third-party providers like Stripe or PayPal)

  • IP address, browser type, device information

  • Browsing behavior and purchase history

4. How We Collect Data

  • Directly from you via forms (checkout, contact, newsletter)

  • Automatically via cookies and analytics tools

  • Through third-party integrations (e.g., payment gateways, marketing tools)

5. Why We Collect Your Data

We use your data to:

  • Process orders and payments

  • Provide customer support

  • Send marketing communications (with your consent)

  • Improve website performance and user experience

  • Comply with legal obligations

6. Legal Basis for Processing

We process your data under the following legal bases:

  • Consent (e.g., newsletter signup)

  • Contractual necessity (e.g., fulfilling orders)

  • Legitimate interest (e.g., fraud prevention, analytics)

7. Sharing Your Data

We may share your data with:

  • Payment processors (e.g., Stripe, PayPal)

  • Analytics providers (e.g., Google Analytics)

  • Marketing platforms (e.g., Meta Pixel)

We do not sell your personal data.

8. Cookies and Tracking

We use cookies to enhance your browsing experience. You can manage cookie preferences via your browser settings. For more details, see our [Cookie Policy].

9. Data Retention

We retain your data only as long as necessary for the purposes outlined above or as required by law (e.g., 6 years for accounting records).

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Correct or delete your data

  • Restrict or object to processing

  • Withdraw consent

  • Request data portability

To exercise these rights, contact us at [Your Contact Email].

11. Security

We use SSL encryption and secure servers to protect your data. We regularly review our security practices.

12. Updates to This Policy

We may update this policy from time to time. Changes will be posted on this page with the updated date.

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